TERMS & CONDITIONS 
TERMS & CONDITIONS | TERMS & CONDITIONS OF SALE
 
Welcome to the ‘SKINLINC' website (the 'website'). The website is owned and operated by AL Distribution DMCC. Registered office: PO Box 340505, Dubai, UAE. Registered number: DMCC 47444 (Dubai, UAE). If you want to ask us anything about these terms & conditions or have any comments on or about the website, please email our customer service team at customerservice@skinlinc.com.

FREE DELIVERY ON ALL ORDERS ABOVE 250 AED
Free UAE delivery is available with any online order above the value of 250 AED. Free delivery applies to UAE delivery only. F
ree delivery on orders made before midday will be delivered within 3 working days, as per usual courier delivery terms. Orders under the value of 250 AED will be applicable to 40 AED charge on checkout of the order. Currently we do not supply to any other country except UAE.

SALE
Please note that items may go out of stock after you have placed it in your basket and your purchase is only confirmed after checkout.

PRE-ORDERING
No payment is taken for pre-ordered items until they are ready for despatch from our warehouse. We aim to despatch all pre-ordered items as soon as they become available for shipping. Despatch dates can be subject to change. Delivery dates will depend on the delivery method chosen at the time of purchase.

BACK ORDERS
Most items will be available for back order when they are out of stock and we are expecting new stock to arrive at our warehouse. No payment is taken for back ordered items until they are ready for despatch from our warehouse. We aim to despatch all back ordered items as soon as they become available for shipping. Despatch dates can be subject to change. Delivery dates will depend on the shipping method chosen at the time of purchase.

ORDERING ERRORS
You are able to correct errors on your order up to the point at which you click on 'confirm order' on the final page of our ordering process.

ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER
You will receive an email to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by email or telephone advising you of this. Our acceptance of your order will take place upon confirming the product(s) ordered. If you require any information concerning your order, please email us at customerservice@skinlinc.com, quoting your order number. Please note that we reserve the right to reject any offer to purchase by you at any time.

OWNERSHIP OF RIGHTS
All rights, including copyright, of the website are owned by or licensed to AL Distribution DMCC. Any use of the website or its content, including copying or storing any information in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on the website for any purpose.

PRICING POLICY
We have taken great care in the preparation of the content of the website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on the website. All prices are displayed including taxes and are exclusive of delivery charges. The total cost of your order is the price of the merchandise ordered including taxes and delivery charges as set out in the delivery options section of the website.

MISPRICING
Despite our best efforts, some items in our catalogue could be mispriced, either in print, email or on the website. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we will reimburse you the difference in price and send you the item. Excludes sale items. If a product's correct price is higher than our stated price, we will notify you of the difference in price and request confirmation from you as to whether to continue processing the order or to cancel the order. Items in your Shopping Basket will always reflect the most recent price displayed on the product detail page.

ACCURACY OF CONTENT
The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product(s) on delivery. To the extent permitted by applicable law, SKINLINC disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on the website. We are not responsible for the content of any off-website pages or any other websites linked to or from the website. Links appearing on the website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on the website, in any off-website or in any linked websites.

AVAILABILITY
All items are subject to availability. Validly stated prices on the website remain in effect for so long as the product is available or as otherwise stated on the website. We will inform you as soon as possible if the goods you have ordered are not available.

DELIVERY
Deliveries can only be made within UAE. Not all of our delivery options are available to all areas of UAE. All our parcels require a signature upon delivery. If you have a question about delivery outside of UAE, please contact our customer service team at customerservice@skinlinc.com . We will deliver the merchandise in accordance with the delivery option selected by you. Whenever referred to, working days exclude Friday, Saturday and Public holidays. Orders to one address may be delivered in one or more deliveries, however you will only incur one delivery charge (if delivery charges are applicable to your order). If you have specified delivery to more than one address when placing your order, there will be a separate charge for each destination address. Any delivery timescales are indicative only. For further information please see the returns and cancellation section within these terms and conditions.

SECURITY CHECKS
Subject to security checks your order maybe delayed. We apologise in advance for any inconvenience this may cause.

INSPECTION
You should inspect your order parcel upon arrival for any damage(s) and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us immediately upon receipt of product damages or missing items. If you fail to take such action, we are not obligated to accept any rejection by you of the order at a later date.

PAYMENT
Payment can be made by any of the following methods: Visa, Mastercard, American Express and PayPal. Payment will be debited and cleared from your account at the point at which your order is confirmed. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to SKINLINC, we will not be liable for any delay or non-delivery of the product(s). We retain the legal ownership of all product(s) until full payment has been made by you and received by us and legal ownership of the product(s) will immediately transfer back to us if we refund any payment for the product(s) to you. Risk in the merchandise transfers to you upon delivery.

LEGALLY BINDING CONTRACT
Confirmed orders on the website are a legally binding contract.

RETURNS
SKINLINC hopes that you will be delighted with your order. Upon receipt of a returned damaged product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage occured during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts
refunded will not include the cost of shipping. 


For authorised returns, please follow the 3 steps outlined below to return your goods to SKINLINC:
1) Please pack the item(s) securely in the original product packaging, if possible. Kindly note that we are only able to exchange or refund goods that are returned to us in their original unopened form and authorised by SKINLINC as damaged.
2) Please include your returns form, in the documentation you receive with your order. You also need to indicate on this form whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed you must ensure that the completed form is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them.
3) Once your products are ready to be returned.
Please contact us within the time frame for us to arrange collection of your package. You must ensure the address matches to your delivery address whereby you received the order. You may contact us on +971 4 383 5441 or customerservice@sklinlinc.com.
All damaged goods will be examined upon receipt for the damage, as for reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 21 working days for your refund, replacement or exchange to be processed.
Your payment for the goods will be refunded by AL Distribution DMCC as soon as possible by the original payment method, no later than 21 working days after we have received the goods. Please note that delivery charges will apply in the amount of 40 AED.  

For further details on how to return damaged product(s),contact us by email at customerservice@skinlinc.com or in writing to:
SKINLINC
AL Distribution DMCC
PO BOX 340505
Dubai
UAE


PRIVACY POLICY
SKINLINC values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to the website and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part. You will be asked to register if you would like to use some of the services and features we offer on the website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in 'my account'. You can access 'my account' directly to amend any personal details, for example if you change your address. If you wish to place an order on the website you will also be required to provide credit or debit card details. We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. When you give us information, it may be used for:

ADMINISTRATION OF OUR SITE
The information you give us is necessary to enable us to fulfill your order, make sure it is delivered correctly and to maintain your account.

CUSTOMER SERVICE
We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.

DIRECT MARKETING
We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, post or telephone. You will not be sent any unsolicited material unless you indicate that you want to receive details about products, offers and events etc. when you register. We do not provide your personal details to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies’ products, offers and services. From time to time we may retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of the website. Examples of these functions would include the processing of data to process your order and maintain your account including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data, etc. These companies or individuals may be provided with access to your personal details in order to fulfill their function but may not use such information for any other purpose.

COOKIES
We use cookies on our site to provide a better user experience.
Order Processing Cookies - The SKINLINC online ordering system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access skinlinc.ae and log into your account with your user name and password. We will not use cookies without your prior consent so you have the option of choosing whether or not you would like the website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your SKINLINC account. Our cookies do not remember your credit card details. You may experience technical difficulties in using the website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser's preferences which is usually found in the 'Edit' menu.
Site Analytics Cookies - We use analytic cookies on the website to better understand how our customers are using the website so we can continually improve and optimise.

SKINLINC is committed to protecting the information we collect from you, which we use to enhance your experience of using the website and to provide you with the product(s) and services you request from us. The above section of our terms & conditions comprises our privacy policy and enables you to understand how we retain and use your personal information. You can at any time change and update the information you have provided by logging into 'my account'.

DAMAGE TO YOUR COMPUTER
SKINLINC makes every effort to ensure that the website is free from viruses or defects. However, we cannot guarantee that your use of the website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. SKINLINC will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using the website.

COMPLAINTS & SUBMISSION OF INFORMATION
If you wish to contact us to complain about any matter in regard to the product(s), please contact us at customerservice@skinlinc.com or write to us at: 
SKINLINC
AL Distribution DMCC
PO BOX 340505
Dubai
UAE

We welcome your inquiries or feedback on the product(s) you use or might like to purchase. However, it is our policy to decline any unsolicited suggestions or ideas. Any inquiries, feedback, suggestions, ideas or other information you provide to us ('information') will be treated as non-confidential and non-proprietary. Subject to our privacy policy, by providing us with any such unsolicited information you hereby grant SKINLINC a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology and whether alone or as part of other works. You also agree that your information may not be returned and we may use your information and any ideas, concepts or know-how contained therein, for any purpose. Furthermore, if you send us any such information you represent and warrant that you own or otherwise are entitled to any and all rights to the information and that your information does not contain or constitute software viruses, commercial solicitation, mass mailings or 'spam' in any form. You may not impersonate any person or entity or use any false email addresses or otherwise mislead SKINLINC as to the origin of the information submitted and you agree to indemnify SKINLINC and hold SKINLINC harmless from and against any claims arising from your claims and/or any third party´s claims to any rights in any such information.

INTELLECTUAL PROPERTY
The trade marks, logos and service marks ('intellectual property') displayed on the website are the registered and unregistered marks of AL Distribution DMCC, our affiliates, our licensors and/or our suppliers worldwide and are protected by UK and international trade mark laws. Except in connection with placing an order for product(s) or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.

OTHER LEGAL NOTICES
There may be legal notices on other areas of the website which relate to your use of the website, all of which will, together with these terms & conditions govern your use of the website.

CHANGES TO LEGAL NOTICES
We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.
  

SkinLinc, your local online luxury skin store. We believe in brands that deliver effective results. That is why we source professional, ground-breaking, ethical products from all over the world an bring them to you locally.  

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Tel.: +971-4-425-7186
Email: hello@skinlinc.com
SKINLINC 
AL Distribution DMCC
PO BOX 340505
Dubai, UAE 
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