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SKINLINC hopes that you will be delighted with your order. Upon receipt of a returned damaged product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage occured during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts
refunded will not include the cost of shipping. 

For authorised returns, please follow the 3 steps outlined below to return your goods to SKINLINC:

1) Please pack the item(s) securely in the original product packaging, if possible. Kindly note that we are only able to exchange or refund goods that are returned to us in their original unopened form and authorised by SKINLINC as damaged.

2) Please include your returns form, in the documentation you receive with your order. You also need to indicate on this form whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed you must ensure that the completed form is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them.

3) Once your products are ready to be returned. Please contact us within the time frame for us to arrange collection of your package. You must ensure the address matches to your delivery address whereby you received the order. You may contact us on +971 4 383 5441 or by email at
All damaged goods will be examined upon receipt for the damage, as for reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 21 working days for your refund, replacement or exchange to be processed.
Your payment for the goods will be refunded by AL Distribution DMCC as soon as possible by the original payment method, no later than 21 working days after we have received the goods. Please note that delivery charges will apply in the amount of 40 AED.  

For further details on how to return damaged product(s),contact us by email at or in writing to:

AL Distribution DMCC
PO BOX 340505